Refund Policy

 

Refund Policy – KidsBooksLLC.com

Effective Date: November 17, 2025

At KidsBooksLLC.com, we want every customer to feel confident and satisfied with their purchase. This Refund Policy explains how refunds are handled for both physical books and digital products.

1. Physical Books & Merchandise

Refunds for physical items may be issued within 30 days of delivery if:

  • The book arrived damaged

  • The book has printing errors or missing pages

  • The wrong item or wrong version was shipped

  • The product has a manufacturing defect

Not eligible for refunds:

  • Books returned after 30 days

  • Books damaged due to misuse or neglect

  • Final-sale or clearance items

If eligible:

You may receive:

  • A replacement copy

  • A full refund

  • Or store credit, depending on your preference

2. Digital Products (PDFs, eBooks, Printables)

Digital items are delivered instantly, so refunds follow stricter guidelines.

A refund may be approved only if:

  1. The file could not be downloaded and

  2. Our support team could not resolve the issue

Once a digital file has been successfully downloaded, refunds cannot be issued.

This applies to:

  • PDF books

  • Activity sheets

  • Digital storybooks

  • Coloring pages

  • Printable educational materials

3. Duplicate or Incorrect Purchases

If you accidentally bought:

  • The same item twice

  • The wrong version of a product

Contact us within 7 days, and we will:

  • Exchange it for the correct product, or

  • Issue a refund if the item has not been used or downloaded

4. Return Shipping (Physical Items Only)

KidsBooksLLC pays return shipping if:

  • The item arrived damaged

  • The wrong product was sent

  • The print quality is defective

Customer pays return shipping if:

  • They ordered the wrong item

  • They changed their mind

  • The book is not defective

5. Refund Processing Time

Once your return is received and inspected:

  • Refunds are issued back to the original payment method

  • Processing typically takes 3–10 business days

  • You will receive a confirmation email once completed

6. How to Request a Refund

Please include:

  • Your full name

  • Order number

  • Email used for the purchase

  • The product you want refunded

  • A short explanation (and photos for damaged items)

Contact Information

KidsBooksLLC.com
321 N Street Ave
Picayune, MS 39466

📧 Email: sales@kidsbooksllc.com
📞 Phone: 228-344-4066

7. Unauthorized Charges / Billing Issues

If you notice an unauthorized charge:

  • Contact us immediately

  • We can resolve most issues quickly

  • Filing a chargeback before contacting us may slow down your refund process

8. We Stand Behind Our Books

We take pride in the quality of our children’s books. If something is wrong, we will make it right.