Return Policy

Return Policy

Return Policy – KidsBooksLLC

Effective Date: November 2025

Company: KidsBooksLLC / Harry Wheat Publishing / DrDisk

1. Overview

We want you to be completely satisfied with your purchase. If an item arrives damaged,
defective, incorrect, or does not meet your expectations, we will work with you to make it right.
This Return Policy explains how returns, refunds, and exchanges are handled for both
physical products (books, manuals, merchandise) and
digital products (downloads, games, templates, WordPress plugins/themes, ZIP files).

2. Physical Products (Books, Manuals & Merchandise)

2.1 Eligible Returns

You may return physical products within 30 days of delivery if:

  • The item arrived damaged or misprinted
  • You received the wrong item
  • The item was lost in transit
  • You are not satisfied with the quality

2.2 Condition Requirements

Returned items should be:

  • In original condition (except for damage that happened during shipping)
  • With original packaging (if applicable)

2.3 Return Shipping

  • If the issue is our error (damaged, wrong item, defective), we cover return shipping costs.
  • If you simply change your mind, you may be responsible for return shipping.

2.4 Refunds for Physical Items

Refunds are processed within 3–7 business days after the returned item is received and inspected.

3. Digital Products (Downloads, HTML5 Games, WordPress Plugins/Themes, ZIP Files)

3.1 All Digital Sales Are Final

Because digital items cannot be “returned,” all digital purchases are non-refundable
once the product has been downloaded or accessed.

3.2 Exceptions (Full Refund Granted)

We will provide a refund for digital products if:

  • The file is corrupted or will not open
  • The product is clearly not as described on the product page
  • You purchased the wrong version by mistake (for example, Lite vs Pro)
  • The product fails to activate with a valid license key
  • You received a duplicate charge

3.3 Guaranteed Fix Policy

If anything doesn’t work as promised, we will:

  • Repair, replace, or re-issue the file
  • At no extra cost
  • Typically within 48 hours of your report

If we are unable to fix the issue, you will receive a full refund.

4. Exchanges

We offer exchanges for:

  • Misprinted or damaged physical items
  • Wrong items received

Digital items may be exchanged (when possible) for:

  • Store credit toward another product
  • A different version of the product (for example, Lite → Pro)

5. Order Cancellations

  • Physical orders may be canceled before shipment.
  • Digital orders may be canceled before download or access begins.

If the product has already shipped or been downloaded, cancellation may not be available.

6. How to Start a Return or File a Claim

To start a return, request a refund, or report an issue, please contact us:

KidsBooksLLC / Harry Wheat
321 N Street Ave
Picayune, MS 39466
Email: sales@kidsbooksllc.com
Phone: 228-344-4066

Please include the following information:

  • Your order number
  • A brief description of the issue
  • For physical items: a clear photo of the damage or misprint
  • For digital items: a screenshot or description of any error message

7. Policy Updates

We may update this Return Policy from time to time to better serve our customers or to reflect
changes in our practices or legal requirements. Any updates will be posted on this page, and
the “Effective Date” will be revised. Continued use of our website or services after changes
are posted means you accept the updated policy.